Terms of Service

**Effective Date: September 9, 2026**

Welcome to the OAG Worldwide Sdn Bhd website. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from us.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

## 1. About Us

This website is operated by **OAG Worldwide Sdn Bhd** (“OAG Worldwide”, “we”, “us”, or “our”).

We sell fishing equipment and related products, including but not limited to fishing reels, fishing rods, accessories, spare parts, and other fishing-related products.

## 2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

* Use the website for any unlawful or fraudulent purpose.
* Attempt to gain unauthorised access to our website, systems, or accounts.
* Interfere with the operation or security of the website.
* Copy, reproduce, distribute, or use our website content without our permission.
* Provide false, inaccurate, or misleading information when placing an order.

## 3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

* Product colours may appear differently depending on your device or screen.
* Product specifications may be changed by the manufacturer without prior notice.
* Images may be for illustration purposes only.
* Minor differences between the product image and the actual product may occur.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

## 4. Prices

All prices displayed on our website are in **Malaysian Ringgit (RM)** unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is placed.

## 5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm the order.

We reserve the right to refuse or cancel an order for reasons including:

* Product availability;
* Pricing or listing errors;
* Incorrect product information;
* Suspected fraudulent or unauthorised transactions;
* Errors in shipping or customer information; or
* Other reasonable circumstances.

If we cancel an order after payment has been made, we will arrange an appropriate refund.

## 6. Payment

Payment must be completed using the payment methods available on our website.

You agree to provide accurate and complete payment and billing information.

Orders may not be processed until payment has been successfully received and verified.

## 7. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe stated on our website.

Delivery times may vary depending on the destination, courier service, weather, public holidays, peak periods, or other circumstances beyond our control.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Additional delivery charges may apply if an order needs to be re-shipped due to incorrect or incomplete information provided by the customer.

## 8. Returns and Refunds

Returns and refunds are subject to our **Return & Refund Policy**.

By purchasing from our website, you agree to comply with the applicable return and refund requirements.

## 9. Product Warranty

Certain products may be covered by a manufacturer's warranty.

Warranty coverage is subject to the relevant manufacturer's warranty terms and conditions.

Warranty does not generally cover damage caused by misuse, improper handling, improper installation, modification, accidents, negligence, or normal wear and tear.

## 10. Spare Parts

Customers are responsible for ensuring that the spare parts ordered are suitable for their product.

Where necessary, customers should verify the product model, model number, part number, specifications, and compatibility before placing an order.

We are not responsible for incompatibility resulting from incorrect information provided by the customer or incorrect product selection.

## 11. Intellectual Property

All content on this website, including but not limited to text, photographs, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to OAG Worldwide or the relevant rights holder.

You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.

## 12. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We are not responsible for the content, availability, security, or practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, OAG Worldwide shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

14. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, technical reasons, updates, or other circumstances.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

16. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

Any changes will become effective when the updated Terms are published on this website. The “Effective Date” at the top of this page will indicate when the latest version came into effect.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms shall be subject to the applicable laws and jurisdiction of Malaysia.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our website.

OAG Worldwide Sdn Bhd