Shipping Policy

Effective Date: 13 September 2026

At OAG Worldwide Sdn Bhd, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders placed through our website are processed, shipped and delivered within Malaysia.

1. Shipping Coverage

We currently offer delivery within Malaysia, subject to courier service availability and delivery coverage.

Delivery availability may vary depending on the destination, including certain remote or restricted areas.

At checkout, available shipping methods and applicable shipping charges will be displayed based on the delivery address and order details.

2. Order Processing

Orders are generally processed during our business hours:

Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Orders are normally processed within 1–3 business days after payment has been successfully received and the order has been verified.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

Processing times may take longer during:

• Major sales campaigns;

• Public holidays;

• Festive seasons;

• Promotional periods;

• High order volumes; or

• Circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery destination;

• Shipping method;

• Product quantity;

• Package size and weight; and

• Applicable courier charges.

Where free shipping promotions are offered, the relevant terms and minimum purchase requirements will be stated during the promotion.

4. Estimated Delivery Time

Delivery times depend on the destination, courier service and other circumstances.

As a general guide, delivery within Malaysia may take approximately:

• West Malaysia: 1–5 business days

• East Malaysia: 3–10 business days

These are estimates only and are not guaranteed delivery times.

Remote areas, islands, rural locations, adverse weather, courier operational issues, peak periods and public holidays may result in additional delivery time.

5. Tracking Information

Where tracking is available, customers will receive tracking information after the order has been shipped.

Customers may use the tracking information provided to monitor the delivery status of their order.

Tracking updates may take some time to appear after the parcel has been collected by the courier.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name;

• Delivery address;

• Postcode;

• Contact number; and

• Any relevant delivery instructions.

OAG is not responsible for delivery delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order has not yet been shipped, customers should contact us as soon as possible if they need to correct their delivery information.

7. Failed or Unsuccessful Delivery

If a delivery cannot be completed due to circumstances attributable to the customer, such as:

• Incorrect or incomplete address;

• Incorrect contact information;

• Customer unavailable to receive the parcel;

• Refusal to accept the parcel; or

• Failure to respond to the courier,

the parcel may be returned to OAG or the courier's designated facility.

Additional shipping charges may apply if the order needs to be re-shipped, where permitted by law.

8. Delayed or Lost Shipments

OAG will make reasonable efforts to assist customers in cases of delayed, missing or lost shipments.

Where tracking information indicates that a parcel has been delayed or is missing, OAG may contact the relevant courier to investigate the shipment.

Delivery times provided by couriers are estimates and may be affected by circumstances beyond OAG's reasonable control.

Where a parcel is confirmed by the courier as lost, OAG will work with the customer to determine the appropriate resolution.

9. Damaged Parcels

Customers are encouraged to inspect the parcel and product upon delivery.

If the package appears seriously damaged, customers should take photographs or videos of the parcel and contact OAG as soon as possible.

If the product inside the parcel is damaged, customers should refer to our Return & Refund Policy and contact us with details of the issue together with supporting photographs or videos where available.

10. Incorrect or Missing Items

If you receive an incorrect product, missing item or incomplete order, please contact us as soon as possible.

For operational purposes, we request that such issues be reported within 7 days of delivery, where reasonably possible.

Please provide:

• Order number;

• Product details;

• Description of the issue; and

• Photographs or videos where applicable.

Please refer to our Return & Refund Policy for further information regarding returns, replacements and refunds.

11. Public Holidays and Festive Periods

Delivery and order processing may take longer during Malaysian public holidays, festive periods and major promotional campaigns.

These may include periods such as:

• Chinese New Year;

• Hari Raya Aidilfitri;

• Deepavali;

• Christmas;

• National Day;

• Malaysia Day; and

• Other applicable public holidays.

Customers are encouraged to place orders in advance during peak periods.

12. Shipping Restrictions

Certain products may be subject to courier restrictions or transportation limitations due to their size, weight, nature or applicable courier requirements.

Where a particular delivery method is unavailable for an order, OAG may contact the customer to arrange an alternative delivery method where reasonably possible.

13. Self-Collection

Where self-collection is made available, customers may select the applicable self-collection option during checkout or follow the instructions provided by OAG.

Customers will be notified when their order is ready for collection.

Please bring your order confirmation or other relevant order information when collecting your order.

Orders should be collected during OAG's applicable business hours.

14. Delivery to Multiple Addresses

Each order can generally be delivered to one delivery address.

Customers requiring delivery to multiple addresses should place separate orders or contact OAG for assistance.

15. Changes to Orders After Purchase

Customers should contact OAG as soon as possible if they need to change their delivery address or order details.

We cannot guarantee that changes can be made after an order has been processed or shipped.

Once an order has been handed over to the courier, delivery information may no longer be changeable by OAG.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

OAG Worldwide Sdn Bhd
No. 37-2, Setia Avenue,
Jalan Prima U13/S, Setia Alam,
40170 Shah Alam, Selangor, Malaysia

Tel: +603 3358 6003
WhatsApp: 011-6256 6003
Email: customer@oagworldwide.com